FAQ

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Cleaner related

How do you vet your cleaners?

• We require references, proof of address, ID, and give appropriate training to ensure our high standards of service are met.
  
  

What if my cleaner is sick or on holiday?

• If your regular cleaner is sick or on holiday, we can arrange an alternative cleaner if required.
  
  

Can I change my cleaner if I am not happy?

• Yes, you can. Call us and we can provide you with an alternative cleaner.
  
  

Will I have the same cleaner every week?

• Yes, you will have the same cleaner every week. If they go on holiday or feel unwell, we can offer a replacement with another cleaner.
  
  

How long will take you to find me a cleaner?

• We usually make every effort to allocate a suitable cleaner within 24 hours of your request. However, this time may vary.
  
  

Can I book a cleaner for an hour per cleaning visit?

• We require minimum of 2 hours per cleaning visit for weekly and fortnightly Domestic Cleaning and minimum of 3 hours for Spring Cleaning and End of Tenancy Cleaning.
  
  

Can I specify the day?

• Yes, you can have a cleaner on a specified day if a cleaner is available on that day.
  
  

What tasks our cleaners will not do?

• Our staff will not do any deep cleaning of any antique and valuable items, cleaning the garden, and outside window cleaning unless on ground floor according to our health and safety conditions.
  
  

Do I have to stay at home during cleaning process?

• It's up to you. You may want to stay there and let the cleaner in, or provide us with a key.
  
  

Do I have to do anything before cleaning?

• In order to provide high standard of service you may help us if you tidy up before your cleaner arrives. It will be easier for the cleaner to focus on the main tasks.
  
  



Cancellation

How can I cancel my Regular Cleaning Services?

• We require one month notice for cancellation.
  
  

How can I cancel an appointment on my scheduled day?

• If you wish to cancel your scheduled visit, please contact us. We do require at least 48 hours to cancel a visit. If you do not provide us with 48 hours notice, you will have to pay 50% of the fee charge of your prices schedule. DVS Cleaning has the right to cancel a service, in cases where an accident or unexpected circumstances have occurred to our staff.
  
  



Payment

How do I pay for the service?

• Most people find it convenient to leave a cheque payable to DVS Cleaning Ltd. on the kitchen worktop. Payment is due in the day of the service. You can pay in cash, by cheque, or by standing order (standing order is a way of setting up a regular, fixed payment).
  
  



Insurance

Do you have an insurance cover?

• Yes,all our cleaners have insurance cover.
  
  

What if something is damaged or broken?

• In the rare occasion where an accident happens, will repair or replace anything that gets damaged or broken. You need to tell us withing 24 hours of the provided service.
  
  



Company related

Are you an introducing agency only?

• No. We do not only introduce you a cleaner, we will continue to uphold your requests and we will carefully look after the quality of services we provide you.
  
  

call us on:
020 8224 3685
077 3810 9405

dvscleaning@gmail.com