Our staff will not do any deep cleaning of any antique and valuable items, cleaning the garden, and outside window cleaning unless on ground floor according to our health and safety conditions.
In order to provide high standard of service you may help us if you tidy up before your cleaner arrives. It will be easier for the cleaner to focus on the main tasks.
If you wish to cancel your scheduled visit, please contact us. We do require at least 48 hours to cancel a visit. If you do not provide us with 48 hours notice, you will have to pay 50% of the fee charge of your prices schedule. DVS Cleaning has the right to cancel a service, in cases where an accident or unexpected circumstances have occurred to our staff.
Most people find it convenient to leave a cheque payable to DVS Cleaning Ltd. on the kitchen worktop. Payment is due in the day of the service. You can pay in cash, by cheque, or by standing order (standing order is a way of setting up a regular, fixed payment).
In the rare occasion where an accident happens, will repair or replace anything that gets damaged or broken. You need to tell
us withing 24 hours of the provided service.
No. We do not only introduce you a cleaner, we will continue to uphold your requests and we will carefully look after the quality of services we provide you.
